Refund and Returns Policy

Refund and Return Policy for Doctor Who Figurine Collecting

Effective Date: 08/05/2025 Website Address: doctorwhofigurinecollecting.co.uk Managed By: Thompson Library Holdings

No Refunds & No Returns Policy

At Doctor Who Figurine Collecting, we take great care in ensuring that all items are accurately described, securely packaged, and delivered in excellent condition. As such, we do not offer refunds or returns for purchases made through our website, except under the specific circumstances outlined below.

Exceptions: Lost or Damaged Items

Refunds or replacements will only be considered in the following cases:

  • Lost Items: If an item is confirmed as lost in transit and we are unable to provide a replacement, a refund may be issued.

  • Damaged Items: If an item arrives damaged and we are unable to provide a replacement, a refund may be issued.

To request a refund under these circumstances, customers must:

  • Notify us within 3 days of receiving the item.

  • Provide photographic evidence of the damage (if applicable).

  • Allow us time to investigate the issue with the courier or supplier.

Refund Process

If a refund is approved due to loss or irreparable damage:

  • Refunds will be issued to the original payment method.

  • Processing times may vary depending on the payment provider.

  • Customers will be notified once the refund has been processed.

Liability Disclaimer

  • We are not responsible for items damaged due to improper handling after delivery.

  • We do not guarantee refunds or replacements for minor imperfections or variations in collectible figurines.

  • Customers acknowledge that by purchasing from our website, they accept this strict no-refund and no-return policy.

Contact Information

For inquiries regarding lost or damaged items, please contact:

Thompson Library Holdings
holdings@thompsonlibrary.org – Subject line ORDER ISSUE